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Use BIFF to communicate with high-conflict people
BIFF is a great acronym to remember when responding to a high-conflict person in an interaction that is hostile.

Michael Walker
Mar 102 min read
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Start off from a basecamp
One way to approach difficult conversations, and I think it’s a good way, is to use the analogy of climbing Mount Everest. Now, of...

Michael Walker
Feb 201 min read
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Some insights into having better conversations
An interview Michael from Language Boss had with Greg from Skillfully about conversations and some things to do to have better conversation

Michael Walker
Feb 16, 20231 min read
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Conversation is not sex but there is a connection
“Dialogue” comes from the Greek “dialogos”. “Dia” means through and “logos” means the word. So “dialogue” means doing something through...

Michael Walker
Jul 4, 20221 min read
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Tips for starting a difficult conversation and keeping it going
You’ve planned for your difficult conversation and you’ve decided to go ahead. But how do you start? And how do you conduct yourself as...

Michael Walker
Jan 14, 20221 min read
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Questions to ask when planning to have a difficult conversation
When having a difficult conversation about something, you want to plan and planning means answering the following questions: 1. Why do I...

Michael Walker
Feb 15, 20211 min read
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