We live in a society where we're led to believe that power and control win the day. But that is not always the case, especially when it comes to high-stakes interactions

When the stress mounts in a communicative situation, most of us are on our worst behaviour. I’m no neuroscientist, but biology is...

BIFF is a great acronym to remember when responding to a high-conflict person in an interaction that is hostile.

One way to approach difficult conversations, and I think it’s a good way, is to use the analogy of climbing Mount Everest.   Now, of...

An interview Michael from Language Boss had with Greg from Skillfully about conversations and some things to do to have better conversation

“Dialogue” comes from the Greek “dialogos”. “Dia” means through and “logos” means the word. So “dialogue” means doing something through...

You’ve planned for your difficult conversation and you’ve decided to go ahead. But how do you start? And how do you conduct yourself as...

When having a difficult conversation about something, you want to plan and planning means answering the following questions: 1. Why do I...