I teach people how to communicate better, especially in the workplace. So you might wonder why I am writing a post about journalling. Well, it is writing, for one, which is something I most definitely teach. But more than this, it is a form of communication, albeit with yourself. Now, when I use the term “journaling”, which has a surprisingly wide application, I am talking specifically about writing down – daily – your thoughts, feelings and experiences all to the end of bec

Here’s a potential conflict situation: your manager wants Option A. You're convinced Option B is better. What do you do? Force your...

When the stress mounts in a communicative situation, most of us are on our worst behaviour. I’m no neuroscientist, but biology is...