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Questions to ask when planning to have a difficult conversation

When having a difficult conversation about something, you want to plan and planning means answering the following questions: 1. Why do I...

The four things we reveal in every act of communication

There is a model of communication called the four-sides model. It was developed by Friedemann Schulz von Thun, a German psychologist. In...

Garbage language - try not to use it

Call it business jargon, call it corporate speak, we all know some: “move the needle”, “synergy”, “value add”, “reaching out”. In this...