We are writing more than at any other time in history, and now more than ever there is a great need for clear, effective and authentic written communication. Writing Works is a course that addresses this need.

This course will make you a more effective, professional and readable writer. And it works because:

• Learning takes place gradually and progressively.

• The online training workbench makes it highly interactive and practical.

• Participants’ own writing is used to reinforce new concepts and skills.

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The course is delivered over four 3.5-hour sessions in-person or virtually. In between each session,

participants do tasks and exercises on the online workbench.

This course is designed to help you excel in your interactions and engagements with others. You'll learn how to give and receive feedback effectively, adapt to different social styles, and have better conversations. By building stronger relationships and staying connected, you'll foster warmer environments, create better workplaces, and nurture stronger cultures.

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Whether you're looking to improve your personal or professional relationships, this course will provide you with the tools to make the most of every interaction.

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The course is delivered over three 3.5-hour sessions in-person or virtually.

This course aims to improve your business-writing skills, with a particular focus on email effectiveness. Additionally, it provides a basic understanding of how AI can assist in workplace writing. Through two practical sessions – delivered either in-person or virtually – along with tasks and exercises between sessions, you will learn to construct emails that are opened, read, and

responded to.

The course is built on two key principles of modern business writing:

• write with the reader in mind

• write in plain language

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The course is delivered over two 4-hour sessions in-person or virtually. In between the sessions, participants do tasks and exercises to embed learnings.

This course is designed to elevate the interactions between your social media team and clients.

In today's digital age, a significant portion of client communication occurs on social media platforms like X and Facebook. Although this form of communication is written, it often incorporates many elements of spoken language. Consequently, miscommunication and misunderstandings are common. It is a mistake to assume that effective interaction on these platforms is straightforward. Given that these are public forums, the stakes are high.

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The course is delivered over three session, in-person or virtually. The initial session is 4 hours. The two follow-up sessions are 2 hours each. 

Writing Long is a practical course that teaches participants not only how to write well generally but how to write good reports in particular. This is critical and relevant because with the rise of generative AI, writing skills in the workplace are more valuable than ever. We'd be mistaken if we thought we can outsource workplace writing tasks and so avoid the need to learn to write. Now, more than ever, we need to learn how to write and how to write well.

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The course is delivered over three 4-hour sessions in-person or virtually. Between the second and third session participants apply the learnings from the first two sessions to one of their own reports.

If the history of human communication were likened to a 24-hour clock, we have been using messaging apps, as a channel of communication, since (roughly) six seconds before midnight. Six seconds is not a lot of time to learn how to use a communication channel, especially one that is so critical to building thriving workplaces. How we communicate via messaging apps determines the quality of our relationships, the level of our productivity, the creativity and effectiveness of our teams, and the state of our mental health. The stakes are high.

TXT-ually Speaking! is a course that will improve your communication when using a messaging app. And, quite possibly, it will improve your communication in other areas of your life as well.

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The course is delivered over two 3-hour sessions in-person or virtually.

Speaking well to an audience is a highly prized skill. But it also happens to be highly learnable. This practical, online course teaches participants how to prepare and deliver engaging and impactful presentations, for the real and virtual world. 

The course is aimed at anyone who has to speak in front of an audience, whether online, at an internal meeting or at a large public gathering.

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The course is delivered over two sessions (4 hours and 3 hours) in-person or virtually. In between the

sessions, participants do work in preparation for Day 2.